Delivery & Returns
Delivery & Returns
At Breeze Up Collection, we want your order to arrive safely and for you to be happy with your purchase. Please read our delivery and returns information below before placing an order or sending an item back to us.
Returns Policy
If an item you purchase does not meet your requirements, you may return it to us within 30 days for a refund of the item value.
If you would like a different size, colour or product, we recommend returning the unwanted item for a refund and placing a new order separately.
Returned items must be:
Unused and in original condition
Returned with all Breeze Up Collection tags attached
Returned with all labels still attached
Sent back with the completed returns slip where possible
Returns that do not meet our policy may be refused and sent back to the customer.
We recommend using the same delivery bag in which your order was sent. Place the item inside the bag with your returns slip and seal it securely. Unidentified returns may be returned to the sender.
Return Address
Please send returns to:
Returns
Breeze Up Collection
Monksgrange
Rathnure
Enniscorthy
Co. Wexford
Y21 PT85
Ireland
Return shipping is at the customer’s own cost.
To ensure your return reaches us promptly, items should be returned from the same country to which they were delivered. Orders returned from a different country may incur additional charges or customs delays.
Damaged, Used or Soiled Returns
Returns that are damaged, marked, worn, washed or soiled will not be accepted. These items may be returned to the customer and/or a refund may be refused.
If your order arrives without Breeze Up Collection tags attached, please email us before returning the item:
customercare@breezeupcollection.com
Faulty Goods
Goods are classified as faulty if they are not of satisfactory quality, fit for purpose or as described.
Items damaged through normal wear and tear, accident or misuse will not be considered faulty.
If your item is faulty when you receive it, you may return it for a refund within 30 days from the date you received it. Please contact us before returning faulty goods so we can advise you on the next steps.
Exchanges
We do not recommend sending items back for a direct exchange.
For the fastest service, please return the unwanted item for a refund and place a new order for the replacement item.
Boots and Shoes
All footwear should only be tried on indoors on a carpeted surface before wear.
Footwear comes with a 6-month warranty from the date of purchase.
The warranty does not cover damage caused by normal wear and tear, misuse, accident or unsuitable use.
Product Colours
We make every effort to display product colours as accurately as possible. However, colours may appear differently depending on your device, screen settings or monitor.
We cannot guarantee that your screen will display colours exactly as they appear in person.
Repeated Returns
We offer a flexible returns policy to make shopping with Breeze Up Collection easier.
However, we monitor repeated returns. Continued high levels of returns may be flagged and could, at our discretion, lead to future orders being refused or an account being closed.
Non-Breeze Up Collection Returns
Please do not return items to us that were not purchased from Breeze Up Collection.
We are not responsible for personal items or products purchased from other companies that are sent to us by mistake. These items are held entirely at the customer’s own risk.
It is the customer’s responsibility to contact us to arrange return of these items. We reserve the right to charge an additional fee for returning non-Breeze Up Collection items.
We can only return these items to you. We cannot send them to a third-party company. We also reserve the right to dispose of unclaimed items where necessary.
Delivery Information
Ireland and Northern Ireland
Delivery Time
Breeze Up Collection aims to offer next working day delivery in Ireland for orders placed before 12 noon, Monday to Friday.
Orders placed after 12 noon, at weekends or on public holidays are usually delivered within approximately two working days.
Delivery times may vary depending on courier service, order volume and seasonal demand.
Courier Service
Orders for customers in Ireland are dispatched using DPD courier.
Delivery Charges
Delivery to Ireland and Northern Ireland is charged at €5.00.
Great Britain
Delivery Charges
Delivery to Great Britain is charged at £9.99 using UPS.
For UK orders, tax, VAT and duty are included in your purchase price, so there should be no hidden charges on arrival.
Delivery Time
Breeze Up Collection aims for UK orders to be delivered within a reasonable timeframe. Delivery times can vary depending on the time of year, courier service and customs processing.
Typically, UK customers should expect delivery within two weeks, although delays may occur.
International Orders
Duties, VAT and Customs Fees
For orders delivered outside the EU, VAT may be automatically deducted at checkout where applicable.
Additional taxes, duties, fees or levies may apply depending on the destination country. These charges are the responsibility of the customer.
If customs or import duties are due, the courier may contact you directly to arrange payment before delivery.
Unfortunately, we cannot advise on the exact cost of these charges as they vary by country. Please contact your local customs office for more information.
Delivery Time
Breeze Up Collection aims to dispatch orders within one working day.
International delivery times vary by destination, courier service and customs processing. Customers outside the EU should typically allow up to two weeks, although delays may occur.
Courier Service
International orders may be dispatched using DPD, GLS or another suitable courier. A signature may be required upon delivery.
Delivery Charges
Delivery costs for orders outside Ireland vary depending on the delivery address and destination country.
Order Tracking
Once your order has been dispatched, you will receive a tracking number by email.
To track your parcel, click the tracking link in your email and follow the courier’s instructions.
If you cannot find your tracking email, please check your junk or spam folder.
Delayed Orders
If an item is delayed, it may be sent separately once further stock arrives at our warehouse. Please check your order confirmation email, as delayed items may be marked with an expected delivery date.
If your order has not been delivered within 14 days in Ireland or the UK, please contact us.
Email: customercare@breezeupcollection.com
Missing or Incomplete Orders
Sometimes items may be sent separately from a different warehouse.
If an item is missing from your parcel, please:
Check your delivery note
Check your order confirmation email
Check whether you have received a second tracking number
Check whether the missing item is marked as delayed
If you still believe an item is missing, please contact us with your order details.
Email: customercare@breezeupcollection.com
If Your Order Shows as Delivered But Has Not Arrived
If your tracking says your order has been delivered but you have not received it, please check the following before contacting us:
Whether a family member has accepted the parcel
Whether the parcel has been left in a safe place
Whether the parcel has been left with a neighbour
Whether the courier has left a calling card
Whether the courier has provided delivery instructions or a parcel location
If you still cannot locate your parcel, please contact us with your order details.
Email: customercare@breezeupcollection.com
Damaged Parcels
If your parcel arrives damaged, please check that all items are inside.
If any items are missing or damaged, please contact us as soon as possible with your order details and photos of the damaged parcel where possible.